We are sending this message in regards to the health crisis that is COVID-19. As you all may be aware, the situation is affecting business on a global scale. We would like to inform our customers that for the time being we will remain open for our normal business hours to online orders only. Any changes in this will be published on our website homepage.
Due to persistent delays and restrictions in transportation, we are currently unable to ship to the following countries:
Algeria, Angola, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Dominican Republic, Ecuador, Egypt, Estonia, Ethiopia, Faroe Island, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Nepal, New Caledonia, New Guinea, Nicaragua, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Republic of the Congo, Rwanda, Samoa, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, South Sudan, Sri Lanka, St. Marten, Sudan, Suriname, Swaziland (Eswatini), Tajikistan, Tanzania, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, UAE, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe
We will be keeping in touch with our shipping services and informing of any other restrictions as they come in.
***ALERT: EXPECT DELAYS FOR ALL SHIPPING SERVICES*** Due to COVID-19 restrictions on transportation, an increase in mailing rates, and a change in operations by the newly appointed Postmaster General we have been seeing an increase in delays for all of the shipping services we currently offer. Although our Return/Exchange/Replacement Policy will remain intact, we ask that our customers submit their orders with a significant amount of time in advance as there are no guarantees on our service delivery dates.
For further information on the above mentioned delays, please see the following links:
Our top priority is the safety of our employees and our customers. Because of this, we ask that you stay informed on the situation through reliable sources. Many people are concerned for the likeliness of transmission of the virus through shipments. The World Health Organization and Center for Disease Control and Prevention have stated that this is highly unlikely. However, we encourage you to do your own research on the subject.
JB Cookie Cutters will be following the strategies and measures recommended by the CDC and Public Health Departments to prevent the spread of the COVID-19 virus. Here is a link with further information on how to protect yourself as well: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
As always, we appreciate your patronage and thank you for your time.
JB Cookie Cutters Team