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Shipping Policy

 

***ALERT: EXPECT DELAYS FOR ALL SHIPPING SERVICES*** Due to COVID-19 restrictions on transportation, an increase in mailing rates, and a change in operations by the newly appointed Postmaster General we have been seeing an increase in delays for all of the shipping services we currently offer. Although our Return/Exchange/Replacement Policy will remain intact, our time frame will be extended on estimated ship times. We ask that our customers submit their orders with a significant amount of time in advance as there are no guarantees on our service delivery dates. 

 

For further information on the above mentioned delays, please see the following links:

 

https://faq.usps.com/s/article/USPS-Coronavirus-Updates-Expected-Delivery-Changes?r=8&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1

 

All items listed are in USD and will be shipped from Nevada in the United States. Our normal processing time for orders is 24-72 hours from purchase (does NOT include weekends).

 

All orders shipping within the United States will be shipped through USPS (United States Postal Service). For US orders we offer two USPS shipping services:

 

STANDARD = USPS First Class Mail – Is estimated by USPS to take 3-5 business days. ***Increased to 4-6 business days as seen through our regular shipments***

 

USPS Priority Mail – Is estimated by USPS to take 2-3 business days. ***Increased to 3-4 business days by USPS*** Purchasing this will place you at the front of our processing line.

Unfortunately, we do NOT offer overnight shipping at this time.

 

For international orders we offer two services:

 

ECONOMY = UPS Mail Innovations – Is estimated by UPS to take 13-21 business days. ***Increased to 6 weeks (does not include weekends)*** With this service we send all international orders to a UPS sorting facility in Fontana, California. From Fontana, UPS ships your package to the local postal service in your country who then delivers it to you.

 

USPS First Class International Mail – Is estimated by USPS to take 10-18 business days. ***Increased to 6 weeks (does not include weekends)*** With this service we send all international orders to a USPS distribution center in Los Angeles, California. From Los Angeles, USPS ships your package to the local postal service in your country who then delivers it to you.

 

***Due to persistent delays and restrictions in transportation during COVID-19, we are currently unable to ship to the following countries:

 

Algeria, Angola, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Dominican Republic, Ecuador, Egypt, Estonia, Ethiopia, Faroe Island, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Nepal, New Caledonia, New Guinea, Nicaragua, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Republic of the Congo, Rwanda, Samoa, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, South Sudan, Sri Lanka, St. Marten, Sudan, Suriname, Swaziland (Eswatini), Tajikistan, Tanzania, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, UAE, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe

 

DISCLAIMERS:

 

***PLEASE SEE ABOVE FOR CURRENT COVID-19 DELAYS/DISCLAIMERS***

 

**Processing times may be affected by holidays/availability of an item/custom order approval/changes made to an order during processing/orders over 50 items**

 

**Since these services do NOT guarantee their ship times, neither can we. Purchasing does NOT guarantee it will get there in time and it does NOT come with a money-back guarantee.**

 

Visit the Priority Mail page on USPS.com to read their policy on priority shipping, as they do not guarantee the 2-3 day service either.

This is an excerpt from their site:

“In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2 or 3 business days and is based on origin, destination and drop-off time. The expected delivery date does not come with a money-back guarantee.”

 

In regards to international shipping, tracking may or may not be available once your package has been handed over to your local postal service. Please review the following list to see if your country will receive tracking from our door to yours:

 

Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovak Republic, Spain, Switzerland, and Turkey.

*We require all customers with orders going to Mexico, Cyprus, South Africa, and Iran for consent to ship there due to packages typically getting lost in transit.*

If your package has not arrived within the estimated time, we strongly suggest checking in with your neighbors to see if any have received your package by accident and your local post office as they sometimes hold packages for pick up (not by our request). Please contact us if your package has not arrived within that time and you have already checked with your neighbors and the post office so we may promptly address the issue. PLEASE NOTE: You MUST contact us no later than 1 month (30 business days) from the ship date to be eligible for reshipment (for orders made with an invalid address that needed approval you will be required to pay the shipping fee again). SEE OUR RESHIPMENT POLICY FOR MORE INFORMATION (located in our Return Policy tab at the bottom of this page).

 

 

Return Policy

Return/Exchange/Replacement Policy

 

Any purchases made through JB Cookie Cutters will be subject to the following:

 

  • To Return, Exchange, Replace or Report Missing any JB Cookie Cutters products customers MUST contact JB Cookie Cutters within 14 days of the delivery date listed in their tracking information.
  • IF a customer has contacted us within 14 days of the delivery date of their item(s), all non damaged items will be accepted to return/exchange (this excludes any items used improperly or not used for their intended purpose). Return information will be provided by JB Cookie Cutters.
  • Return shipping will be paid BY THE BUYER.
  • RETURNS FOR REFUNDS: Once the item(s) is(are) returned to us, a refund will be submitted to the payment method originally selected. THIS AMOUNT DOES NOT INCLUDE SHIPPING.
  • RETURNS FOR EXCHANGE: Once the item(s) is(are) returned to us, the item(s) you chose for exchange will be calculated subtracting the amount paid for the original item(s). THIS AMOUNT DOES NOT INCLUDE SHIPPING.
  • Damaged items are NOT eligible for return/exchange. However, all customers should contact JB Cookie Cutters within 14 days of the delivery date of their item(s) if the item(s) is(are) received broken/defective/incorrect/missing to be eligible for a replacement. Items not properly used or not used for their intended purpose will NOT be eligible for replacement.

 

***RESTRICTIONS TO RETURNS POLICY***

 

For returns of $80.00 USD or over you will be charged a restocking fee of 25% per order.

 

Reshipment Policy

 

Our reshipment policy applies to packages lost in the mail (tracking information is not updated within 2 days of shipment ***due to delays in updates on tracking information, we will not be offering reshipments until the full estimated ship time has past, please see our shipping policy for more information***), substantially delayed (has not been marked as delivered within 3 days of its estimated delivery date) ***delivery dates substantially delayed during COVID-19, please see our shipping policy for more information***, or stolen (package was marked as delivered but has not arrived at your local post office or been found with your neighbors).

 

You MUST contact us no later than 1 month (30 business days) from the ship date to be eligible for reshipment (for orders made with an invalid address that needed approval you will be required to pay the shipping fee again).

 

To reship your package you will be required to confirm your shipping address again. Please be sure this information is correct as a second reshipment for the same order will require a new shipping address. Keep in mind that all of our products are MADE TO ORDER and will still require 24-72 hours to process your reshipment. The reshipment will be made using the same shipping service originally paid for (SEE OUR SHIPPING POLICY FOR MORE INFORMATION ON SHIP TIMES). We do NOT offer overnight shipping.

 

Email: info@jbcookiecutters.com Address: 2764 N. Green Valley #386 Henderson NV 89014