Return/Exchange/Replacement Policy

 

Please contact us for questions or help with returns. Be sure to include your order number and a brief note regarding your issue.

Any purchases made through JB Cookie Cutters will be subject to the following:

  • To Return or Exchange any JB Cookie Cutters products customers MUST contact JB Cookie Cutters within 14 days of receiving the item(s).
  • IF customer has contacted us within 14 days of receiving their item(s), all non damaged items will be accepted to return/exchange (this excludes any items used improperly or not used for their intended purpose). Return information will be provided by JB Cookie Cutters.
  • Return shipping will be paid BY THE BUYER.
  • RETURNS FOR REFUNDS: Once the item(s) is(are) returned to us, a refund will be submitted to the payment method originally selected. THIS AMOUNT DOES NOT INCLUDE SHIPPING.
  • RETURNS FOR EXCHANGE: Once the item(s) is(are) returned to us, the item(s) you chose for exchange will be calculated subtracting the amount paid for the original item(s). THIS AMOUNT DOES NOT INCLUDE SHIPPING.
  • Damaged items are NOT included in our return/exchange policy, however, a customer should contact JB Cookie Cutters within 14 days of receiving the item(s) if the item(s) is(are) received broken/defective/incorrect to be eligible for a replacement. Items not used properly or for their intended purpose will NOT be eligible for refunds or reships.