Please contact us for questions or help with returns. Be sure to include your order number and a brief note regarding your issue.
Any purchases made through JB Cookie Cutters will be subject to the following:
- To Return, Exchange, or Replace any JB Cookie Cutters products customers
MUST contact JB Cookie Cutters within 14 days of the delivery date listed in their
- IF a customer has contacted us within 14 days of the delivery date of their
item(s), all non damaged items will be accepted to return/exchange (this
excludes any items used improperly or not used for their intended purpose).
Return information will be provided by JB Cookie Cutters.
- Return shipping will be paid BY THE BUYER.
- RETURNS FOR REFUNDS: Once the item(s) is(are) returned to us, a refund will
be submitted to the payment method originally selected. THIS AMOUNT DOES
NOT INCLUDE SHIPPING.
- RETURNS FOR EXCHANGE: Once the item(s) is(are) returned to us, the item(s)
you chose for exchange will be calculated subtracting the amount paid for the
original item(s). THIS AMOUNT DOES NOT INCLUDE SHIPPING.
- Damaged items are NOT eligible for return/exchange. However, all customers
should contact JB Cookie Cutters within 14 days of the delivery date of their
item(s) if the item(s) is(are) received broken/defective/incorrect to be eligible for a
replacement. Items not properly used or not used for their intended purpose will
NOT be eligible for replacement.